At PORTER VELTRON LLC, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we offer a return and refund policy under the following conditions.
Returns
Customers may request a return within 30 days of receiving their order. To be eligible for a return:
- The item must be unused and in original condition
- The item must be in its original packaging
- Proof of purchase is required
Certain items marked as final sale are not eligible for return.
Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, refunds will be processed to your original payment method within 5–10 business days.
Late or Missing Refunds
If you have not received your refund after the processing period:
- Check your bank account again
- Contact your credit card company
- Contact your bank
If you still have not received your refund, please contact us for assistance.
Exchanges
We only replace items if they are defective or damaged upon arrival. If you need an exchange, contact us promptly after receiving your order.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Contact Us
PORTER VELTRON LLC
3219 W 29th Ave, Denver, CO 80211, United States
Phone: +1 (567) 268-6501
Email: info@porterveltron.com